Support
Something not working, or an idea to make Puzzleverse better? We’d love to hear from you.
Frequently asked questions
How do I move a piece?
Drag a piece up out of the tray onto the board. In landscape, drag it left from the side tray. Pieces lock when they’re in the right place.
Where did my puzzle go?
Progress saves automatically. Open My Puzzles, or tap Continue in the Library. Progress is stored on the device, so it doesn’t move between devices yet.
How do I restore Puzzleverse Plus?
Open Settings in the app and tap Restore Purchases, signed in with the Apple Account you used to buy Plus. Family Sharing members get Plus automatically.
How do I cancel my subscription?
Open the Settings app on your iPhone or iPad, tap your name, then Subscriptions, and choose Puzzleverse. Or in Puzzleverse, go to Settings → Manage. Cancel at least 24 hours before renewal to avoid being charged. Apple’s guide: Cancel a subscription from Apple.
Can I get a refund?
Refunds are handled by Apple. Request one at reportaproblem.apple.com.
The music is too loud, or I want silence
In Settings, adjust the music volume or turn off music, sound effects and haptics separately. Music also follows your device’s silent switch.